If for whatever reason we can't fulfil your order or a particular item in your order, we will immediately refund and notify you. If the exchange is approved, you will receive an email confirming your exchange order and we’ll start preparing the delivery. Contacting us will unfortunately not speed up this process. Refund to your original payment method or EFT can take 1-5 working days to process, and may take an additional 2-3 working days to reflect in your account. If the refund is approved, you will receive an email confirming that your money is on its way. When the package arrives back at the warehouse, the items are inspected before the refund or exchange is authorised. intimates, lingerie, swimwear, bodysuits or underwear (You can return unworn bikini tops if all original swing tags are attached).Several types of goods are exempt from being returned. you log a return on the Website within 14 days of delivery to you.it is not listed in section 2 - Products not eligible for return and.it is not missing any accessories or parts.it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).it is undamaged and unused, with the original labels and stickers still attached.Shipments powered by UAfrica with Courier Guy / Courier IT / Dawn Wing No orders are shipped on weekends or public holidays.
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